Service agreement

Below is our basic terms of service.  By using our services you agree to these terms. We reserve the right to alter or modify these terms at any time.

Castle Rock House Cleaning Service div. of Mountain Maids of Colorado, LLC. (MMaids) agrees to provide cleaning services to you as per your request. The charges for our service is for the agreed dollar amount for a team of our employees for a maximum of a fixed amount of  team working hours of cleaning or related services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our employees complete the job in less time than the maximum reserved, which may sometimes possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). Please note that for an average size home a typical move out cleaning or a deep cleaning may take in excess of 10 to 16 work hours. A regular weekly or every other week cleaning in a typical home may take in excess of 6 work hours. Our employees will do the best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then our employees will do the best possible job they can in the time available. Payment for all services is required at time of service.There are no refunds. No personal checks accepted unless we have a valid credit card on file and this has been arranged with our office in advance. In such an event you agree that we may charge your credit card if you do not leave any other form of payment or your check is unpaid. Returned checks will incur a $30 service charge. By using our service you agree to the terms of this agreement and agree to pay the total due to us on your credit card account that you have provided to us and that we have on file in our office for both this and any other services provided to you in the future. You agree that returned check and related charges as well as charges for services provided but not paid for by another manner may be charged to your credit card or processed by us via bank draft to your bank account.

Any alterations or changes involving extra costs, will be at an extra charge. All agreements are contingent upon strikes, accidents or delays beyond our control. Customer to carry fire, tornado, liability and other necessary insurance upon above work. Workman's Compensation on above work to be taken out by Castle Rock House Cleaning Service, div of Mountain Maids of Colorado LLC. Although we take the utmost care in our work, due to the nature of this type of cleaning we cannot accept any responsibility for damage, scratches, loss, breakage, or any other related problems in areas that are being cleaned by our employees. We can assure you however that we are very careful with all surfaces we work on. Our employees may not pull out any appliances (for example a stove, fridge, washer/dryer) for you due to the possibility of causing floor damage, but if you have these appliances moved out yourself we would be more than happy to clean behind them. Our employees will clean with company supplied products. Our employees may not use any product containing bleach. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome.

Please be aware that contractually our employees and former employees are restricted from performing any housekeeping or related services for you independently of the company. In consideration of furnishing the Mountain Maids employee, you agree that you shall not employ, or attempt to employ our employees or former employees independently of Mountain Maids for a period of two years after you cease to use our services. In the event that you violate this condition, you agree to pay Mountain Maids upon demand the sum of $3000.00 as liquidated damages, unless prior written arrangements have been made by you with Castle Rock House Cleaning, div of Mountain Maids of Colorado, LLC. By using our service either one time or an ongoing basis you agree to be bound by the terms of this agreement. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

By using our service you  affirm your obligations under this agreement and under the credit card member agreement and acknowledge receipt of the work hours contracted for and  agree to pay the credit card charge due for this service and agree that the card issuer is authorized to pay the amount charged to your card. You further agree that if you have arranged for additional cleanings, occasional cleaning or recurring services that this credit card authorization and acknowledgment applies for each and every service provided to you by Castle Rock House Cleaning Service, (div of Mountain Maids of Colorado, LLC)  until you provide written notification of cancellation of the service to the company and this cancellation is acknowledged in writing by the company.

If client needs to change a cleaning day or time, we will try to be flexible, however a minimum of 48 hours notice is required for any changes or cancellations.  If cancellation is  made with less than 24 hours notice then client will be charged for the full amount of the service since it is not possible at that late stage that we are able to obtain a replacement job for our cleaning crews at such a short notice. If cancellation occurs prior to the 48 hours then there is no charge for the cancellation.  

Although Castle Rock House Cleaning takes caution when using any cleaning products Castle Rock House Cleaning is not responsible for damages caused by cleaning products or equipment provided by the customer.  Castle Rock House Cleaning will not be held accountable for damages caused by faulty equipment/appliances owned by the client. Castle Rock House Cleaning is not responsible for damage due to faulty and/or improper installation of any item such light fixtures, all surfaces (unsealed marble, granite, etc.) are assumed sealed and ready to clean without causing harm. There is a $75 lockout fee. A $10 billing fee will apply if payment is not received at the time of service.